Use EarnKit with Shopify Sidekick
Ask Sidekick about your program’s settings, totals and points activity.
Last reviewed
Shopify Sidekick, the assistant built into your Shopify admin, can look up information about your EarnKit program and answer in plain language, without you needing to find the right settings page or build a report.
Before you start
Sidekick is built into the Shopify admin, so there’s nothing to turn on in EarnKit. Open Sidekick from within Shopify, then ask your question.
What you can ask
In EarnKit, go to Integrations, then select What can I ask? on the Shopify Sidekick card for example questions. These include:
Your program
- What points rate have I set for purchases?
- Is points earning turned on?
- How is my referral program doing?
Customers and points
- How many points do my customers have in total?
- How many points does [customer name] have?
- Why did order [order number] earn those points?
You can also ask in your own words, replacing the customer or order with the one you mean. For a question about a refund, include its reference.
What Sidekick can and can’t do here
This connection lets Sidekick look up EarnKit information; it can’t change your settings or your customers’ points. Program summaries return totals and counts rather than lists of customers, and a search for a named customer never returns their name in the result, only a link to their record.
Good to know
- Sidekick answers using this store’s real settings and figures.
- EarnKit doesn’t control what Sidekick says beyond the information it makes available to it.