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Find a customer

Find a customer in EarnKit and see their points balance, pending points and referrals.

Last reviewed

The Customers page lists your Shopify customers alongside their EarnKit points and referral information. Customers do not need previous loyalty activity to appear.

Before you start

Customers need to exist in Shopify to appear here. If your list is empty, check that customers have been added in Shopify.

Finding a customer

  1. In EarnKit, go to Customers.
  2. Use the search field to search by name, email or Shopify customer ID.
  3. Select a row to open that customer’s profile.

You can also change how the list is sorted (Newest customers, Oldest customers, or Customer name, A to Z) using the Sort button above the list.

Use Edit columns to choose which optional columns appear. Joined and Shopify are hidden by default; EarnKit remembers your column choices in this browser. The same control sets how many rows show per page (25 or 50).

What the list shows

Each row shows:

  • Customer (name with email underneath, where Shopify provides them)
  • Points balance, Pending points, and Referrals when those columns are visible
  • Joined and a View in Shopify link when you turn those columns on in Edit columns

Where Shopify gives EarnKit no name for a customer, the row falls back to their email address, and then to their Shopify customer reference. You can search by name, email address or Shopify customer ID either way, and matching customers appear in the results.

If no customers match your search, try a different name or email, or clear the search to see the full list.

Good to know

  • Selecting View in Shopify opens the customer’s record in your Shopify admin.
  • A customer with no name or email on file is shown by their Shopify customer reference.