How reward codes work
What a reward code is: a fixed-amount discount for one customer, used once.
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When a customer redeems a reward, EarnKit creates a discount code just for them.
What a reward code is
- A fixed amount off, in your store’s currency, matching the reward the customer redeemed.
- Specific to that customer: nobody else can use it.
- Usable once.
- No expiration date: once issued, a code stays valid until it’s used.
- No minimum order amount required.
- Applies to every item in the order.
How it combines with other discounts
Each reward sets which of your other discounts its codes combine with: product, order and shipping discounts, under Combinations on the reward’s page. A new reward combines with product and shipping discounts, but not with order discounts. A reward created before this setting existed doesn’t combine with shipping discounts until you turn that on.
Both discounts have to allow it: the other discount’s own combination settings must allow it too. A change applies to codes issued after you save. Codes already issued keep the combinations they were issued with.
Good to know
- The code appears in your Shopify admin under Discounts, titled with the reward amount and currency, so you can find it if you need to.
- If a customer doesn’t have enough points, EarnKit refuses the redemption and no code is created.
- A reward code takes a short time to appear after a customer redeems; see How customers redeem points.