Frequently asked questions
Short answers about EarnKit pricing and plans, exporting data, uninstalling, currencies and languages, birthdays, point adjustments and refunds.
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Is there a free trial or setup fee?
No. There’s no free trial and no per-order fees. Stores with 50 or fewer paid orders in a billing cycle pay nothing. See How pricing works.
Can I change my plan?
There’s no plan to choose. Your price is set automatically from your paid orders each billing cycle, and moves up or down with your order volume on its own. See How pricing works.
What counts toward my price?
Paid completed orders across your store, including online and POS orders. Test orders and unpaid drafts don’t count. See How orders are counted.
Are any features restricted by price?
No. Every feature is included at every price. Your order volume affects the app charge, not which features you can use.
Can I export my customer data?
Yes. You can download customer points balances and earning data as CSV files from Settings › Data, once every 60 minutes for each file. See Export your data.
What happens to my data if I uninstall?
The points metafields already on your customers stay in Shopify. Shopify asks EarnKit to erase your store’s data 48 hours after you uninstall, and your points activity history, balances, redemptions and settings in EarnKit are deleted within 30 days of that request. See Uninstall EarnKit.
Do I need Shopify Plus?
No. EarnKit runs on any Shopify plan. You can install it on legacy customer accounts too, but your customers can only view and redeem their points on Shopify’s current customer accounts. Stores on legacy customer accounts are not supported. See Shopify’s current customer accounts.
Which currencies does EarnKit support?
Most Shopify currencies. A small number aren’t supported, and installation is blocked with a message if your store uses one. See Currencies and languages.
What languages is EarnKit available in?
English.
Can a customer change their birthday after saving it?
No. A customer can save their birthday once, and neither you nor the customer can change it afterwards. See Birthday points weren’t awarded.
Can I adjust a customer’s points manually?
Yes, from a customer’s profile in EarnKit or from their customer page in the Shopify admin, with a reason recorded either way. See Adjust a customer’s points.
What happens to points if an order is refunded?
EarnKit reverses the points tied to the refunded part of the order. See How balances change.