If customers cannot find the Rewards page, check Shopify customer accounts, whether the page was added, and that it is linked in the account menu.
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If customers can’t find their Rewards page, work through these checks.
Your store isn’t on Shopify’s current customer accounts
The Rewards page only renders in Shopify’s current customer accounts. If your store is on the
legacy customer accounts experience, the page can’t appear at all. See
Shopify’s current customer accounts.
The page hasn’t been added
Add the Rewards page from the checkout and customer accounts editor. EarnKit’s setup guides you to
this from Home or from Onsite content. See Add the Rewards page.
The page isn’t reachable from the account menu
Adding the page to the editor isn’t enough on its own: it also needs to be reachable from the
customer account menu, or customers have no way to find it even though it exists. Check your
store’s account navigation after adding the page.