Docs
Set up and run your loyalty program.
How EarnKit works, what to set up first, and the exact rules behind points, rewards and referrals.
Where to begin
- Getting startedHow EarnKit worksEarnKit adds loyalty points, rewards and referrals to your Shopify store. What customers do, what you choose, and what to set up first.
- Points and rewardsEarning pointsHow customers earn points on purchases, when those points become available, and a worked example from a first order to the next reward.
- ReferralsHow referrals workHow referral links work, what each person receives, and when the referring customer earns points.
Browse by topic
Getting started
What EarnKit does, and how to set up your program.
and 1 more guides
Points and rewards
Earning, ways to earn, rewards and how balances change.
- Earning points
- Eligible spending
- Pending and available points
- How balances change
- Refunds, cancellations and order edits
and 8 more guides
Referrals
Referral links, the friend discount and the referrer’s reward.
- How referrals work
- Referrer reward and minimum purchase
- Friend discount
- Hold referral rewards
- Referral links and attribution
and 2 more guides
Onsite content
Where customers see their points, and how to add each display.
Customers and activity
Customer profiles, points adjustments, activity and imports.
- Find a customer
- Customer profiles
- Adjust a customer’s points
- EarnKit in the Shopify admin
- Customer birthdays
and 7 more guides
Integrations
The Shopify tools EarnKit works with.
Plans and billing
How pricing works and how orders are counted.
Privacy and data
Exports, data requests, permissions and uninstalling.
Troubleshooting
Start from what you see, then put it right.
- Points weren’t awarded for an order
- A referral wasn’t credited
- The Rewards page isn’t showing
- A reward code isn’t working
- Birthday points weren’t awarded
and 1 more guides
Reference
Terms, settings and quick answers.