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Export your data

Download customer point balances and earning evidence from EarnKit as CSV files, including the 60 minute export limit and what each file contains.

Last reviewed

You can download two CSV files from Settings › Data.

Before you start

Each export can be started once every 60 minutes for your store, shared by all staff. Starting an export uses that export’s window even if the file can’t be generated, so avoid starting one unless you mean to.

Points balances

Select Download points (CSV) for the Shopify customer ID, first name, last name, email address and posted point balance of every customer with an EarnKit loyalty account. The customer ID is the number you see in the Shopify admin. Pending points aren’t included, and customers with no loyalty account aren’t listed.

EarnKit reads names and email addresses from Shopify while it prepares the file and doesn’t store them. If Shopify can’t return a customer’s details, those cells are blank and the file still downloads. The export card tells you when that happened.

Customer earning data

Select Download earning data (CSV) for the saved birthdays, recorded social follow claims and earning configuration EarnKit stores. This is the evidence EarnKit has recorded, not a full personal-data export and not verified social following.

Good to know

  • If an export can’t be started because you’re within the 60-minute window, EarnKit shows when it will be available again.
  • These two exports are the only data exports EarnKit offers. There’s no full points activity export.