Cancel a reward code
Stop a reward code being offered, from the customer’s page in the Shopify admin.
Last reviewed
If a customer redeemed a reward you want to take back, you can cancel the code from their customer page in Shopify.
Before you start
Go to the customer’s page in Shopify admin, then choose Adjust loyalty points from the customer’s actions menu.
Cancel a code
- Under Reward codes this customer can still use, find the code.
- Select Cancel reward next to it.
- Confirm by selecting Cancel reward again.
What this does, and doesn’t do
Canceling stops EarnKit offering the code to the customer as usable. It does not:
- Give back the points the customer spent on the reward. Their balance doesn’t change. If you want to return those points, credit them separately with the points adjustment on the same page.
- Delete the discount in Shopify. The discount code still exists until you delete it yourself under Discounts. If you don’t, the customer can still use it at checkout.
Good to know
- A code that’s already been used, or already canceled, can’t be canceled again.
- This is a manual, two-step process by design: canceling the code and adjusting the points are separate actions, so you decide whether to do one or both.