New
- Expiry reminder emails. When points are set to expire, EarnKit emails the customer 45 days before, again 7 days before, and once more when the points expire. Emails are sent in English or French to match the customer.
- Points never expire before the customer has been told. If a reminder couldn’t be sent, the expiry waits until one has been.
- Customers see a reminder on their Rewards page with the date and how many points are due to expire.
- An Emails page in Settings. Set the sender name, reply-to address and footer address customers see, or keep the details from your Shopify store. Send a test of any reminder to your reply-to address first.
- Each customer’s profile lists every email EarnKit sent them, with whether it was delivered.
Improved
- Your program terms now set out the reminder schedule, so customers know when to expect each email.
- EarnKit now asks for permission to read your shipping settings, so free-shipping rewards can follow the shipping rates you’ve set up in Shopify. Approve it the next time you open EarnKit.